Privacy Policy

1. About This Policy

Haddow Group (Haddow Group includes The Bathroom Company (Perth) Limited; The Bathroom Company (Edinburgh) Limited; LW Haddow Plumbing & Heating Limited; Perthshire Biofuels; Haddow Bathrooms; Kitchens2) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we aim to achieve this and includes the information collected when:

2. Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

3. Who Are We?

Haddow Group includes The Bathroom Company (Perth) Limited; The Bathroom Company (Edinburgh) Limited; LW Haddow Plumbing & Heating Limited; Perthshire Biofuels; Haddow Bathrooms; Kitchens2.

The Bathroom Company (Perth) Limited is a leading Bathroom Installation company specialising in full installation of bathrooms and kitchens throughout Scotland.

Registered in Scotland number: SC256721

Our registered VAT number is: 607 5335 48

Our registered office: The Bathroom Company (Perth) Limited, 32 Leonard Street, Perth, PH2 8ER

Haddow Bathrooms specialise in supply and installation of bathrooms throughout Scotland. We are a subsidiary of The Bathroom Company (Perth) Limited

Kitchens2 specialise in supply and installation of kitchens throughout Scotland. We are a subsidiary of The Bathroom Company (Perth) Limited

The Bathroom Company (Edinburgh) Limited is a leading Bathroom Installation company specialising in full installation of bathrooms and kitchens throughout Scotland.

Registered in Scotland number: SC546103

Our registered VAT number is: 256 5529 80

Our registered office: The Bathroom Company (Edinburgh) Ltd, 8 Kew Terrace, Edinburgh, EH12 5JE

LW Haddow Plumbing & Heating Limited is a leading independent plumbing and heating contractor, carrying out all types of plumbing, gas and electrical work

Registered in Scotland number: SC256720

Our registered VAT number is: 415 3629 62

Our registered office and main trading address is: LW Haddow Plumbing & Heating Limited, 26 Kinnoull Causeway, Perth, PH2 8HQ

Perthshire Biofuels are specialists in biomass heating for your home. We are a subsidiary of LW Haddow Plumbing & Heating Limited

4. How Do We Collect Information from You?

We collect information from you:

  • When you make a booking
  • When you browse our website
  • When you leave feedback or a review
  • When you sign up to marketing emails
  • When you email us from our website contact page

5. What Type of Information is Collected from You?

When you make a booking, you will be asked to submit personal information. We collect this information, so we can fulfil your booking and provide you with the best level of service.

When you make a booking, Haddow Group collects information such as:

  • Your name
  • Your address
  • Your telephone number
  • Your email address (used for estimates, booking confirmation, and feedback emails)
  • Your property address if different from above
  • Any comments/feedback you submit
  • Marketing preferences (whether you opt-in or opt-out)

6. IP Addresses & Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration and to provide us with aggregate information on the use of our site. This is statistical data about browsing actions and patterns. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to the device’s permanent storage device. They help us to improve our site and to deliver a better and more personalised service.

 

7. How is Your Information Used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data, or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Sending you service emails (estimates, booking confirmation, feedback and service reminders)
  • Improving our products and services
  • Sending marketing communications if you have opted in to receive them
  • Registering a new appliance warranty with the relevant manufacturer e.g., if we have installed a new gas boiler for you
  • Recording and issuing landlord certificates where required

We may use the information to customise the website according to your interests.

8. Who Has Access to Your Information?

We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold.

You may choose to restrict the collection or use of your personal information at any point.

9. How and Where Do We Store Data?

All information collected from users of this site is owned solely by Haddow Group.

We only keep your personal data for as long as we have your permission to keep it and to use it as described in this Privacy Policy:

LW Haddow Plumbing & Heating Limited and Perthshire Biofuels: to service and maintain any plumbing and/or heating requirements; to register warranties for any new heating appliances with our suppliers/manufacturers; to record and issue landlord certificates on your behalf.

The Bathroom Company (Perth) and (Edinburgh) Limited and Haddow Bathrooms: to service and maintain your project during installation; to service any product replacement requirements in the future.

Any email address on our database is added to our mailing list, which you can unsubscribe from at any time.

10. Your Choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties. Furthermore, you can change your marketing preferences at any time by contacting any of our offices.

You have a right to request a copy of the personal information that Haddow Group holds about you and have any inaccuracies corrected. Any such requests should be made by email to: info@lwhaddow.co.uk, or, info@thebathroomcompany.co.uk

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. This may however result in our ability to react to you for any service or emergency issues relating to our services as you would no longer be recorded as an existing customer.

11. Recruitment

You may submit your CV if you’re interested in working for us to info@lwhaddow.co.uk or info@thebathroomcompany.co.uk

This information may include:

  • Personal details (name, address, phone numbers, email address, etc)
  • Education details
  • Employment history
  • Salary history
  • Other relevant details

We will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.

12. Changes to This Statement

Haddow Group will occasionally update this Privacy Policy to reflect company and customer feedback. Haddow Group encourages you to periodically review this statement to be informed of how Haddow Group is protecting your information. This policy was last updated in July 2024.

13. Contact Information

Haddow Group welcomes your comments regarding this Privacy Policy. If you believe that Haddow Group has not adhered to this Privacy Policy, please contact us and we will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

If you have a question or query in respect of the information collected on this website, please email us at: info@lwhaddow.co.uk or info@thebathroomcompany.co.uk